SOC 43-1011
First-Line Supervisors of Office and Administrative Support Workers
Risk Score
โ ๏ธ38/100
Moderate
US Employment
๐ฅ1,495,580
Total workers
Median Wage
๐ฐ$66K
$44K โ $103K
Projected Growth
๐-0.3%
2023-2033 (BLS)
GenAI Exposure
๐ค77/100
High exposure
๐ก First-Line Supervisors of Office and Administrative Support Workers face a risk score of 38/100 โ 6 points below the national average of 44. With 77/100 GenAI exposure, this occupation faces significant pressure from AI tools despite weak projected growth. See our methodology โ
๐ก Workers in this field earn $66K ($20K above the national median). The 3 recommended career transitions all maintain competitive wages while reducing automation exposure. Explore transition paths โ
๐ AI Impact Analysis
With a risk score of 38/100, First-Line Supervisors of Office and Administrative Support Workers faces moderate automation pressure. While tasks like generative ai producing marketing and creative copy are increasingly handled by AI, the role retains significant human elements. The 1,495,580 workers in this occupation should focus on strengthening skills in managing sensitive interpersonal workplace situations and coordinating complex multi-party events and logistics to stay ahead. The role will likely evolve rather than disappear.
Will AI Replace First-Line Supervisors of Office and Administrative Support Workers?
Read our full analysis with verdict, risk factors, safe tasks, and career transition paths โ
โ ๏ธ Top Risk Factors
Generative AI producing marketing and creative copy
Intelligent document processing and OCR automation
AI scheduling and calendar management assistants
๐ก๏ธ Tasks Safe from Automation
Managing sensitive interpersonal workplace situations
Coordinating complex multi-party events and logistics
Building trust-based relationships with executives
Exercising discretion in ambiguous administrative decisions
๐ Task Automation Breakdown
Based on O*NET task analysis and GenAI exposure scoring. Shows the estimated proportion of this occupation's core tasks that are automatable by current AI, augmented by AI tools, or require essential human skills.
๐ O*NET Task Profile
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
๐ป Technology Skills
Document management software
Human resources software
Operating system software
Customer relationship management CRM software
Data base user interface and query software
๐ Key Knowledge Areas
Administration and Management
Customer and Personal Service
English Language
Administrative
Computers and Electronics
๐ vs National Average
National avg: $46K
National avg: 44/100
National avg: 38/100
National avg: 3.7%
๐ Career Transition Paths
| Occupation | Risk | Wage | Overlap |
|---|---|---|---|
| Supervisors of Office and Administrative Support Workers | 23 | $66K | 75% |
| Advertising, Marketing, Promotions, Public Relations, and Sales Managers | 16 | $145K | 69% |
| Lawyers, Judges, and Related Workers | 17 | $144K | 67% |