SOC 13-1031
Claims Adjusters, Examiners, and Investigators
Risk Score
โ ๏ธ70/100
High Risk
US Employment
๐ฅ305,020
Total workers
Median Wage
๐ฐ$77K
$48K โ $112K
Projected Growth
๐-5.1%
2023-2033 (BLS)
GenAI Exposure
๐ค87/100
High exposure
๐ก Claims Adjusters, Examiners, and Investigators face a risk score of 70/100 โ 26 points above the national average of 44. With 87/100 GenAI exposure, this occupation faces significant pressure from AI tools despite weak projected growth. See our methodology โ
๐ก Workers in this field earn $77K ($30K above the national median). The 3 recommended career transitions all maintain competitive wages while reducing automation exposure. Explore transition paths โ
๐ AI Impact Analysis
With a risk score of 70/100, Claims Adjusters, Examiners, and Investigators faces significant automation pressure. Key threats include ai-generated written content replacing manual drafting and ai-driven fraud detection replacing manual review. The 305,020 Americans in this role should actively develop skills in ethical judgment in fiduciary and advisory roles and crisis financial decision-making under uncertainty to remain competitive. Workers who proactively adapt will find new opportunities even as traditional tasks are automated.
Will AI Replace Claims Adjusters, Examiners, and Investigators?
Read our full analysis with verdict, risk factors, safe tasks, and career transition paths โ
โ ๏ธ Top Risk Factors
AI-generated written content replacing manual drafting
AI-driven fraud detection replacing manual review
Generative AI producing marketing and creative copy
AI-powered research and literature review tools
๐ก๏ธ Tasks Safe from Automation
Ethical judgment in fiduciary and advisory roles
Crisis financial decision-making under uncertainty
Stakeholder management in complex organizational settings
๐ Task Automation Breakdown
Based on O*NET task analysis and GenAI exposure scoring. Shows the estimated proportion of this occupation's core tasks that are automatable by current AI, augmented by AI tools, or require essential human skills.
๐ O*NET Task Profile
Examine claims forms and other records to determine insurance coverage.
Analyze information gathered by investigation and report findings and recommendations.
Pay and process claims within designated authority level.
Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
๐ป Technology Skills
Computer aided design CAD software
Enterprise resource planning ERP software
Document management software
Internet browser software
Financial analysis software
๐ Key Knowledge Areas
Customer and Personal Service
English Language
Administrative
Mathematics
Computers and Electronics
๐ vs National Average
National avg: $46K
National avg: 44/100
National avg: 38/100
National avg: 3.7%
๐ Career Transition Paths
| Occupation | Risk | Wage | Overlap |
|---|---|---|---|
| Advertising, Marketing, Promotions, Public Relations, and Sales Managers | 16 | $145K | 53% |
| Lawyers, Judges, and Related Workers | 17 | $144K | 51% |
| Business Operations Specialists | 28 | $80K | 84% |