SOC 15-1232
Computer User Support Specialists
Risk Score
โ ๏ธ50/100
Elevated
US Employment
๐ฅ697,210
Total workers
Median Wage
๐ฐ$60K
$39K โ $98K
Projected Growth
๐-3.7%
2023-2033 (BLS)
GenAI Exposure
๐ค61/100
High exposure
๐ก Computer User Support Specialists face a risk score of 50/100 โ 6 points above the national average of 44. With 61/100 GenAI exposure, this occupation faces significant pressure from AI tools despite weak projected growth. See our methodology โ
๐ก Workers in this field earn $60K ($14K above the national median). The 3 recommended career transitions all maintain competitive wages while reducing automation exposure. Explore transition paths โ
๐ AI Impact Analysis
With a risk score of 50/100, Computer User Support Specialists faces moderate automation pressure. While tasks like ai pair-programming and code generation tools are increasingly handled by AI, the role retains significant human elements. The 697,210 workers in this occupation should focus on strengthening skills in architecting novel systems requiring creative problem-solving and stakeholder negotiation and requirements elicitation to stay ahead. The role will likely evolve rather than disappear.
Will AI Replace Computer User Support Specialists?
Read our full analysis with verdict, risk factors, safe tasks, and career transition paths โ
โ ๏ธ Top Risk Factors
AI pair-programming and code generation tools
Automated testing and CI/CD pipeline intelligence
AI-powered research and literature review tools
Low-code / no-code platforms reducing custom development
๐ก๏ธ Tasks Safe from Automation
Architecting novel systems requiring creative problem-solving
Stakeholder negotiation and requirements elicitation
Crisis debugging of complex production incidents
Mentoring junior developers and team leadership
๐ Task Automation Breakdown
Based on O*NET task analysis and GenAI exposure scoring. Shows the estimated proportion of this occupation's core tasks that are automatable by current AI, augmented by AI tools, or require essential human skills.
๐ O*NET Task Profile
Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
๐ป Technology Skills
Word processing software
Internet directory services software
Document management software
Development environment software
Graphics or photo imaging software
๐ Key Knowledge Areas
Computers and Electronics
Customer and Personal Service
Telecommunications
English Language
Education and Training
๐ vs National Average
National avg: $46K
National avg: 44/100
National avg: 38/100
National avg: 3.7%
๐ Career Transition Paths
| Occupation | Risk | Wage | Overlap |
|---|---|---|---|
| Advertising, Marketing, Promotions, Public Relations, and Sales Managers | 16 | $145K | 53% |
| Mathematicians | 24 | $122K | 82% |
| Computer Occupations | 26 | $106K | 78% |