SOC 43-4171
Receptionists and Information Clerks
Risk Score
โ ๏ธ73/100
High Risk
US Employment
๐ฅ964,530
Total workers
Median Wage
๐ฐ$37K
$28K โ $49K
Projected Growth
๐0%
2023-2033 (BLS)
GenAI Exposure
๐ค87/100
High exposure
๐ก Receptionists and Information Clerks face a risk score of 73/100 โ 29 points above the national average of 44. With 87/100 GenAI exposure, this occupation faces significant pressure from AI tools despite weak projected growth. See our methodology โ
๐ก Workers in this field earn $37K. The 3 recommended career transitions all maintain competitive wages while reducing automation exposure. Explore transition paths โ
๐ AI Impact Analysis
With a risk score of 73/100, Receptionists and Information Clerks faces significant automation pressure. Key threats include intelligent document processing and ocr automation and ai scheduling and calendar management assistants. The 964,530 Americans in this role should actively develop skills in handling confidential and politically sensitive information and building trust-based relationships with executives to remain competitive. Workers who proactively adapt will find new opportunities even as traditional tasks are automated.
Will AI Replace Receptionists and Information Clerks?
Read our full analysis with verdict, risk factors, safe tasks, and career transition paths โ
โ ๏ธ Top Risk Factors
Intelligent document processing and OCR automation
AI scheduling and calendar management assistants
Smart form extraction replacing manual data processing
Chatbot displacement of customer-facing interactions
AI-powered email triage and response drafting
๐ก๏ธ Tasks Safe from Automation
Handling confidential and politically sensitive information
Building trust-based relationships with executives
Managing sensitive interpersonal workplace situations
๐ Task Automation Breakdown
Based on O*NET task analysis and GenAI exposure scoring. Shows the estimated proportion of this occupation's core tasks that are automatable by current AI, augmented by AI tools, or require essential human skills.
๐ O*NET Task Profile
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Receive payment and record receipts for services.
Schedule appointments and maintain and update appointment calendars.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
๐ป Technology Skills
Word processing software
Data base user interface and query software
Calendar and scheduling software
Accounting software
Customer relationship management CRM software
๐ Key Knowledge Areas
Customer and Personal Service
Administrative
English Language
Computers and Electronics
Mathematics
๐ vs National Average
National avg: $46K
National avg: 44/100
National avg: 38/100
National avg: 3.7%
๐ Career Transition Paths
| Occupation | Risk | Wage | Overlap |
|---|---|---|---|
| Supervisors of Office and Administrative Support Workers | 23 | $66K | 70% |
| Education Administrators, All Other | 21 | $89K | 69% |
| Advertising, Marketing, Promotions, Public Relations, and Sales Managers | 16 | $145K | 64% |