SOC 43-3011
Bill and Account Collectors
Risk Score
โ ๏ธ80/100
High Risk
US Employment
๐ฅ165,020
Total workers
Median Wage
๐ฐ$46K
$34K โ $66K
Projected Growth
๐-10.5%
2023-2033 (BLS)
GenAI Exposure
๐ค95/100
High exposure
๐ก Bill and Account Collectors face a risk score of 80/100 โ 36 points above the national average of 44. With 95/100 GenAI exposure, this occupation faces significant pressure from AI tools despite weak projected growth. See our methodology โ
๐ก Workers in this field earn $46K. The 3 recommended career transitions all maintain competitive wages while reducing automation exposure. Explore transition paths โ
๐ AI Impact Analysis
With a risk score of 80/100, Bill and Account Collectors faces significant automation pressure. Key threats include ai-powered email triage and response drafting and ai summarization replacing manual report compilation. The 165,020 Americans in this role should actively develop skills in managing sensitive interpersonal workplace situations and handling confidential and politically sensitive information to remain competitive. Workers who proactively adapt will find new opportunities even as traditional tasks are automated.
Will AI Replace Bill and Account Collectors?
Read our full analysis with verdict, risk factors, safe tasks, and career transition paths โ
โ ๏ธ Top Risk Factors
AI-powered email triage and response drafting
AI summarization replacing manual report compilation
AI-generated written content replacing manual drafting
Chatbot displacement of customer-facing interactions
Automated invoice and expense processing
๐ก๏ธ Tasks Safe from Automation
Managing sensitive interpersonal workplace situations
Handling confidential and politically sensitive information
Exercising discretion in ambiguous administrative decisions
๐ Task Automation Breakdown
Based on O*NET task analysis and GenAI exposure scoring. Shows the estimated proportion of this occupation's core tasks that are automatable by current AI, augmented by AI tools, or require essential human skills.
๐ O*NET Task Profile
Record information about financial status of customers and status of collection efforts.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Advise customers of necessary actions and strategies for debt repayment.
๐ป Technology Skills
Accounting software
Customer relationship management CRM software
Point of sale POS software
Access software
Categorization or classification software
๐ Key Knowledge Areas
English Language
Customer and Personal Service
Mathematics
Economics and Accounting
Law and Government
๐ vs National Average
National avg: $46K
National avg: 44/100
National avg: 38/100
National avg: 3.7%
๐ Career Transition Paths
| Occupation | Risk | Wage | Overlap |
|---|---|---|---|
| Supervisors of Office and Administrative Support Workers | 23 | $66K | 84% |
| Education Administrators, All Other | 21 | $89K | 63% |
| Advertising, Marketing, Promotions, Public Relations, and Sales Managers | 16 | $145K | 58% |